When will my order ship?

We understand the anticipation of receiving your favorite creators’ custom products! Shipping times may vary depending on the product type. You can check the “Estimated Shipping Date” section on each product page for updates on when your items will be shipped.

For limited-time crowdfunded products like plushies and more, production begins immediately after a successful campaign. Typically, we start shipping these items 2.5 to 3 months after the campaign ends.

Please note: Estimated delivery times for most countries range from 7 to 15 business days after shipping. However, delivery to some areas may take 10 to 30 business days.

While we strive to bring your plushies to life just as your favorite creator imagined, there may be rare instances where your new friend doesn’t arrive as expected due to shipping mishaps. If your plushie or any other product arrives damaged, please reach out to our support team for assistance.

How do I track my order?

Plush are produced and then shipped 2.5 to 3 months after the campaign ends.

Once your order has shipped, you will receive a shipping confirmation email from Craftifyx containing all relevant order information and a tracking number.

You can track the progress of your shipment by entering the tracking number on the “Track My Order” page or by using your order number with your account information.

Please note: Our support team has access to the same shipping information and details provided by the tracking number. If you have any questions about the status of your package en route to its final destination, please contact the carrier responsible for handling the package.

Are there additional costs upon delivery (customs, duties, taxes)?

Please note that we are not responsible for any additional charges, such as extra taxes, customs or duty fees, or other charges imposed by regulatory authorities or mailing services. For specific information, please contact your local mailing service provider.

Additionally, all sales are final and non-refundable.

Where do you ship and how much does shipping cost?

We calculate shipping costs based on the distance of the shipment, and these costs vary by country. To confirm the shipping cost and see if we deliver to your location, please add the item to your cart and proceed to checkout.

During checkout, you can enter your address to verify if we ship to your area. To view the complete list of countries we deliver to, please click the next tab to view the details.

Address Accuracy & Delivery Responsibility

We want your order to arrive safely and bring you joy.
Please make sure your shipping address and contact details are accurate before checkout.

🚫 We cannot ship to P.O. Boxes, APO, or FPO addresses.

📦 If a package cannot be delivered due to an incorrect or incomplete address or the recipient being unreachable, it may be returned or destroyed by the carrier.
In such cases:

• Customers are responsible for reshipping fees if they wish to resend the order.

• If you choose not to reship, we’ll refund the product price only (shipping fees and return costs are non-refundable).

Our support team is always here to help with care and understanding — please reach out if you need assistance. 💛